Grus japonensis - Red-crowned crane - Side view - Flat vector

Not satisfied with the licensed content?

We have a 14-day return policy, which means you have 14 days after receiving your download link to request a refund. To be eligible for a refund you’ll need the receipt or proof of purchase. The licensed content can have been used in any published website, publications, marketing material and cannot have been part of any published products or branding.

To start a refund claim, you can contact us through our contact form linked below. If your refund claim is accepted, we’ll send you instructions on how to receive your refunds.

You can always contact us for any return question at our contact form.

Exceptions

Special commissioned images are not eligible for full refunds. Please get in touch if you have questions or concerns about your specific order.

Unfortunately, we cannot accept refund claims on gift cards.

Exchanges

The fastest way to ensure you get what you want is to accept an license exchange for another similar licensed item at our store.

Refunds

Whenever possible, if your refund claim is approved, you’ll be automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.